Shipping & Policies

Payment Methods

  • Accepts Etsy gift cards


Thanks for visiting Twisted Ellis! If you have any questions about my policies below please contact me.


Cancel orders with in 24 hours.


Items are shipped with in 3 business days after payment is received via USPS, expected delivery date and tracking number will be supplied.


Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

Refunds only for items damaged in shipping. Merchandise must be returned in the origional packaging, contact me for a return authorization.
Exchanges are allowed if you are not satisfied with the product or sizes are incorrect. A freight discount will be applied.
Items that are exchanged or returned must be in the same condition they were sent, no wearing or washing!


Custom orders welcome.

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